Conversational AI agents
More than five agents built on L'Oréal GPT for the Global People Development & Learning team, each one customized to its stakeholders.
- Target
- +90 000 employee
- Result
- 5+ agents
Experience · Mar – Aug 2026
L'Oréal
Conversational AI agents for the learning and development of L'Oréal's 90,000+ employees.
You are looking at my internship report. Scroll down to see more ;)
5+
Conversational agents
I built and customized more than 5 AI agents on the L'Oréal GPT platform.
90,000+
Employees worldwide
The audience these agents were designed for, across all L'Oréal Group.
<5 secondes
Response time
Down from over 70 seconds on a Learning specialist agent, after optimizing its knowledge base and system prompts.
The mission
The Global People Development & Learning team is responsible for the development and learning of every L'Oréal employee. As its AI specialist, I proposed AI agent-based solutions to its missions, from creating learning content to supporting employees in their development. I built more than five conversational agents on L'Oréal GPT and customized each one through system prompts and knowledge bases to match its stakeholders' needs.
My role. AI Specialist in the Global People Development & Learning team. I designed AI agent-based solutions, from ideation to development, test and production. Entirely customized based on stakeholders needs.
Tools
What I worked with.
L
L'Oréal GPT
The conversational AI platform on which every agent was built.
P
Prompt Engineering
To define each agent's role, tone and rules according to its stakeholders' needs.
R
RAG
I designed agent's knowledge base architecture adapted for RAG (Retrieval Augmented Generation)
Challenges
What got in the way.
Turning needs into agents
Translating each stakeholder's needs into a working agent was the main challenge. Active listening, open discussions and compromises made it work.
Answers that took over 70 seconds
When I arrived, one agent needed more than 70 seconds to answer. By optimizing its knowledge base and system prompts, I brought it under 5 seconds.
Deliverables
What I delivered.
Learning content : How to build an agent ?
A complete learning course on how to build an agent, so the team can keep creating and improving agents without me.
- Target
- Honestly, anyone who's interested
- Result
- An e-book
Internship report
My final masterpiece. Inspired by Vogue's best works, I designed and printed it as a magazine. All images are the property of L'Oréal Group.
- Result
- My magazine
The report
Told like a magazine.
My final internship report, designed and printed as a magazine. Open it to read a short excerpt.
Front cover
Click the magazine or use the arrows to turn the pages. Zoom in to read, then move your mouse to pan.
- Excerpt: the rest of the report is confidential.
- All images are the property of L'Oréal Group.
Looking ahead
AI evolves constantly, and L'Oréal GPT keeps adding tools to keep pace with it. As the L'Oréal GPT team makes new resources available, the agents can be adapted even further to what each team needs.
Next experience
Expleo